Luxury Jewelry Sales Representative - Safiro (Surabaya)

At Safiro, we believe fine jewelry isn’t just an accessory—it’s a timeless symbol of life’s most cherished moments. As a Luxury Jewelry Sales Representative, you’ll play a pivotal role in helping clients discover pieces that reflect their style, emotions, and milestones. In Surabaya, you’ll be the face of our brand, guiding customers through our exquisite collection of diamond, gold, and gemstone jewelry. This is your chance to build lasting relationships, showcase your expertise, and be part of a team that values both artistry and service.

Every day, you’ll interact with clients, from first-time buyers to seasoned collectors, using our in-house CRM system to track preferences and past purchases. You’ll also assist in organizing in-store events and workshops, leveraging your knowledge to educate customers on the craftsmanship and value of luxury jewelry. With Safiro, you’ll grow alongside a brand that celebrates individuality and elegance.

📋 Tanggung Jawab Pekerjaan

• Consult with clients to understand their preferences and recommend the perfect jewelry pieces.
• Manage the sales process, from product selection to checkout, ensuring a seamless experience.
• Maintain accurate records of sales and customer interactions using our CRM system.
• Assist in organizing and promoting in-store events, such as jewelry workshops and fashion shows.
• Stock and organize our display areas to highlight new arrivals and seasonal collections.
• Provide excellent customer service, addressing inquiries and resolving issues promptly.
• Stay updated on industry trends and new product releases to keep our inventory fresh and appealing.
• Collaborate with the marketing team to support promotional campaigns and social media engagement.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in retail sales, preferably in luxury or jewelry.
• Excellent communication and interpersonal skills to build rapport with clients.
• Strong organizational skills to manage multiple tasks and deadlines.
• Familiarity with CRM software, such as Salesforce or HubSpot.
• Knowledge of jewelry materials, settings, and design principles.
• Ability to work in a fast-paced environment and meet sales targets.
• Fluent in Indonesian, with English proficiency a plus for international clients.
• Passion for luxury jewelry and a keen eye for detail.

🛠️ Keahlian

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