Customer Service Associate (Healthcare) - Bali

Join JobStudio in Bali as a Customer Service Associate (Healthcare) and become the reassuring first point of contact for patients. Your warmth, professionalism, and efficiency will make a real difference in their healthcare journey. In this role, you will provide top-notch customer service, handle inquiries, and assist with scheduling appointments using our in-house system, JobStudio Scheduling. You'll be the friendly face that ensures patients feel valued and supported throughout their healthcare experience.

At JobStudio, we're proud to be a trusted name in healthcare services across Bali. Our team of dedicated professionals is committed to delivering exceptional care and service. As a Customer Service Associate (Healthcare), you'll play a vital role in maintaining our reputation for excellence. With a focus on patient satisfaction, we offer a dynamic work environment where your contributions are recognized and rewarded.

Every day, you'll interact with patients, healthcare providers, and our internal teams, using tools like JobStudio Scheduling and Zendesk to streamline communication and improve service delivery. Your ability to multitask and adapt to a fast-paced environment will be key to your success. Join us and be part of a team that truly cares about making a difference in people's lives.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to patients, answering inquiries and addressing concerns with warmth and professionalism.
• Assist with appointment scheduling and patient check-ins using JobStudio Scheduling and other relevant tools.
• Coordinate with healthcare providers to ensure smooth and efficient patient care.
• Handle patient records and maintain accurate documentation using our in-house system.
• Maintain a high level of confidentiality and adhere to strict data protection protocols.
• Collaborate with the team to improve service delivery and patient satisfaction.
• Stay updated with industry trends and best practices in healthcare customer service.
• Promote a positive and supportive work environment for both patients and colleagues.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the healthcare industry.
• Strong communication skills, both verbal and written, in English and Bahasa Indonesia.
• Familiarity with customer service software such as Zendesk or similar platforms.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Empathy and a genuine concern for patient well-being.
• Basic knowledge of healthcare terminology and procedures.
• Proven ability to resolve customer issues and maintain high levels of patient satisfaction.
• Flexibility to work varying shifts, including weekends and holidays, as required.

🛠️ Keahlian

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