Client Support Specialist - Financial Services

Join EBC Tech, a leading innovator in Banking & Financial Services, as a Client Support Specialist in the vibrant heart of Canggu, Bali. This is your opportunity to deliver exceptional customer service while working in a dynamic, international environment. EBC Tech is at the forefront of digital transformation in the financial sector, offering cutting-edge solutions that empower banks and financial institutions to thrive in the modern era.

As a Client Support Specialist, you'll be the first point of contact for our clients, providing them with the assistance they need to navigate our financial services with ease. Your daily tasks will involve handling inquiries, resolving issues, and ensuring that our clients have a seamless experience with our products and services. You'll work closely with our team of experts to deliver top-notch support, using tools like Zendesk, Salesforce, and other industry-standard software.

This role offers a unique blend of professional growth and personal fulfillment. You'll have the chance to work with a diverse and talented team, contributing to the success of a company that's making a real impact in the financial industry. Plus, with Bali's stunning landscapes and vibrant culture right at your doorstep, you'll have the best of both worlds.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by resolving client inquiries and issues promptly and professionally.
• Handle a high volume of customer interactions through various channels, including phone, email, and live chat.
• Assist clients with account setup, product configuration, and troubleshooting.
• Document and track customer interactions to ensure consistent and high-quality service.
• Collaborate with the product and engineering teams to gather feedback and identify areas for improvement.
• Stay up-to-date with industry trends and best practices in customer support.
• Participate in team meetings and contribute to the development of support processes and procedures.
• Ensure compliance with company policies and regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 3 years of experience in customer support, technical support, or a related role in the financial services industry.
• Strong communication and interpersonal skills, with the ability to build rapport and resolve conflicts.
• Excellent problem-solving and analytical skills.
• Proficiency in English, both written and spoken.
• Familiarity with customer support software such as Zendesk, Salesforce, or similar.
• Knowledge of financial services products and processes is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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